Frequently Asked Questions
IM WANTING TO ENROL IN A COURSE, HOW DO I DO IT.
Once you have selected your course you may enrol online.
If you are enrolling during business hours (8.30am – 4.30pm) and have any questions please feel free to call us on 07-3807-5506.
Enrolling out of hours and have questions please just email us at email@example.com and we will respond during the next business day, please make sure you leave a contact number.
A USI is your individual education number for life. It also gives you an online record of your VET
training undertaken in Australia.
If you’re at university, TAFE or doing other nationally recognised training, you need a USI. Without
one, you can’t get Commonwealth financial assistance or your qualification or statement of
You can register for a USI online, at NO COST to the student. You can create a USI doing the following:
- Log on to https://www.usi.gov.au/students/get-a-usi
When applying for a USI, you will be required to supply one of the following valid forms of ID:
- Driver’s Licence
- Medicare Card,
- Australian Passport
- Visa (with Non-Australian Passport)
- Australian Birth Certificate,
- Certificate of Registration by Descent
- Citizenship Certificate
- Click on ‘Create your USI’.
- Follow the prompts to create your USI account.
You only ever need one USI. Just like a tax file number, it is unique to you, and is yours for life so keep it safe.
You may already have a USI if you have done any nationally recognised training which could include
training at work, completed a first a course or RSA (Responsible Service Of Alcohol) course, have a white
card, or studied at a TAFE or training organisation
You can use the forgotten USI link https://www.usi.gov.au/students/forgotten-password
and simply choose one of the 4 ways to resent your password
On completing an enrolment form and your LLN Test (Language Literacy and Numeracy Test), we will send you your
editable PDF documentation and the associated Learner Guides and Resources that you will need.
There is no failure only feedback with our courses unless you just don’t do it. If you feel you have completed your unit/module to the best of your ability, then please submit it.
Your trainer/assessor will mark it and if there are any areas we feel aren’t quite complete or that maybe you have misunderstood the content your trainer/assessor will give you a call to discuss and if required you may be asked to resubmit some of the answers. Super simple, we are here to help you every step of the way. Remember no question is a dumb or silly question it is just a question.
Once you have sent in your Unit/Module to the trainer, they will get back to you if there is anything pending or ask
you to do final sign off which will mean that you have completed competently.
Once we have received all your assessment we will mark your unit/module and get back to you within 5 working
We do initially have an acceptable length of time to do your course and this will be stipulated on the website.
We all know life just sometimes gets in the way and we here at Success are no different so if you need to extend the course just give us a call and we will extend it free of charge.
Most of our courses have a Nil entry requirement and is stated in the information regarding your selected course.
It is your responsibility to inform us here if you do any of the above as we need to keep your records updated.
On completion of your course you will receive a letter from our Student Management System to say that you have
successfully completed your course and a certified copy of your Certificate/ Statement of attainment will be
If you have completed an accredited course your Original Certificate will be sent via Australia Post.
You will be asked to provide, via email, your preferred Postal address and the Certificate will be sent out within 3
working days of receiving this.
Our admin team, including your designated training assessor, are available to speak with you directly Mon-Fri, 8:30am – 4:30pm via phone 07 3807 5506 or email our admin team firstname.lastname@example.org
You will be given your designated training assessor’s contact details as part of your enrolment process.
Yes. All course notes can be downloaded as a PDF and saved to your desktop for future reference – even after you have completed the course.
Please call the administration team at our office on 07 3807 5506 to discuss the qualification you looking to get RPL
or CT for and they will help you out.